Shipping, Insurance, and Delivery Policy

Last updated: November 11, 2026

When you buy solid 14k gold or 925 sterling silver, you're not buying an accessory: you're buying precious metal with real value, and that's how we treat it from the moment you confirm your order until the box is in your hands. This page explains exactly how your piece travels, who can receive it, and what happens if something goes wrong.

1. How your piece is prepared

At Rocks Rebel, we don't believe in mass production or generic inventory. Our gold and silver pieces (wedding bands, crosses, tricolor, and rings) are forged, structured, and polished by hand to order: this allows for a forging or preparation time of 5 to 7 business days before your order is shipped. Our chains (Curb and Rope) are purchased finished in solid 14k gold and undergo inspection, verification, and careful packaging in our workshop: this allows for 5 to 7 business days of preparation before shipping.

  • Transit: is added to the forging or preparation time, and depends on the service selected at checkout. Allow an additional 2 to 5 business days.
  • Custom pieces (sizes outside the standard range, engravings, or special lengths) may require up to 10 business days. If that is your case, we will confirm it with you by email before starting.

Orders confirmed after 2:00 p.m. EST enter production the next business day.

2. 100% insured shipping, no exceptions

All Rocks Rebel shipments leave insured for the full declared value of the piece. We do not offer an "uninsured" option, nor will we ever: insurance is included in the price you see, at no additional cost.

If a package is lost in transit or arrives damaged while in the carrier's custody, we open the claim — not you — and respond by replacing the piece or providing a full refund, at your choice, once the carrier confirms the loss.

3. Signature required upon delivery

No Rocks Rebel order is left at the door, in the mailbox, or with a neighbor.

  • All shipments travel with confirmation of an adult recipient's signature.
  • If no one is there to sign, the carrier will leave a notice and attempt delivery again, or hold the package at their branch for pickup.
  • If the package returns to us due to failed delivery attempts, we will contact you to coordinate a reshipment. The second shipment may incur an additional cost.

This requirement is non-negotiable and is the condition under which the insurance coverage remains valid.

4. Discreet packaging against theft

Your package does not announce what is inside.

  • Outer box neutral, without logos, without branding, and without a visible description of the contents.
  • The sender appears generically; the word "jewelry," "gold," or the brand name is not printed on the outside.
  • The Rocks Rebel presentation case and the certificate of authenticity travel protected inside.

This is a deliberate security measure: in the metropolitan areas of New York and New Jersey, an identifiable package is a package at risk.

5. Coverage, costs, and timeframes

  • Continental United States: free and insured shipping with signature required on all orders, with no minimum purchase.
  • Alaska, Hawaii, and U.S. territories: available; transit times may be extended.
  • International shipping: not available at this time. We ship exclusively within the United States.
  • P.O. Boxes: we cannot ship to P.O. Boxes, because they do not accept an adult signature.

6. Tracking

As soon as your piece leaves the workshop, you will receive an email with the tracking number. If you do not see it within 24 hours of the shipping notification, check your spam folder and then write to us.

7. Delivery address: your responsibility

Verify your address before confirming the order. We can correct it only as long as the order has not been shipped. Once delivered to the address you provided, and with a registered signature, the order is considered complete. Losses resulting from an incorrect address provided by the buyer are not covered by shipping insurance.

8. If something arrives damaged

Inspect the package upon receipt. If the box shows signs of tampering, prior opening, or damage, document it with photos before opening it and write to us within 48 hours of delivery. With those photos, we can open the claim immediately; without them, the process becomes complicated.

9. Contact

For any questions about your shipment, write to us at Care@rocksrebel.com. We respond within business days.

This shipping policy complements our Terms of Service, our Return Policy, and our Rocks Rebel Warranty. In case of discrepancy, the terms published in the store policies prevail.