Shipping, Insurance, and Delivery Policy

Last updated: August 15, 2026

When you buy solid 14k gold, you're not just buying an accessory; you're buying precious metal with real value, and that's how we treat it from the moment you confirm your order until the box is in your hands. This page explains exactly how your piece travels, who can receive it, and what happens if something goes wrong.

1. Each piece is forged to order

Rocks Rebel does not keep mass inventory. Except for limited editions that we announce as immediately available, your piece is crafted after your payment is confirmed, in solid 14k gold, to the weight and size you chose.

  • Forging time: 3 to 5 business days (Monday to Friday, excluding holidays).
  • Transit: added to forging time and depends on the service chosen at checkout.
  • Custom pieces (sizes outside standard range, engravings, or special lengths) may require up to 10 business days. If this is your case, we will confirm by email before starting.

Orders confirmed after [CONFIRM: cut-off time, e.g., 2:00 p.m. EST] will enter production on the next business day.

2. 100% insured shipping, no exceptions

All Rocks Rebel shipments are insured for the full declared value of the piece. We do not offer an "uninsured" option and will not; insurance is included in the price you see, at no additional charge.

If a package is lost in transit or arrives damaged while in the carrier's custody, we open the claim—not you—and respond with a replacement of the piece or a full refund, at your choice, once the carrier confirms the loss.

3. Signature required on delivery

No Rocks Rebel order is left at the door, in the mailbox, or with a neighbor.

  • All shipments travel with signature confirmation from the adult recipient.
  • If no one is available to sign, the carrier will leave a notice and attempt delivery again, or hold the package at their branch for pickup.
  • If the package returns to us due to failed delivery attempts, we will contact you to arrange redelivery. The second shipment may incur additional cost.

This requirement is non-negotiable and is the condition under which insurance coverage remains valid.

4. Discreet packaging against theft

Your package does not advertise what's inside.

  • Neutral outer box, no logos, no markings, and no visible description of contents.
  • The sender appears generically; the words "jewelry," "gold," or the trade name are not printed on the exterior.
  • The Rocks Rebel presentation case and the certificate of authenticity travel protected inside.

This is a deliberate security measure: in the metropolitan areas of New York and New Jersey, an identifiable package is a package at risk.

5. Coverage, costs, and deadlines

  • Continental United States: Insured shipping with signature required. [CONFIRM: cost or "free on all orders"].
  • Alaska, Hawaii, and U.S. territories: Available; transit times may be extended.
  • International shipments: [CONFIRM: available / not available for now]. When applicable, duties, import taxes, and customs fees are the responsibility of the buyer and are not included in the order total.
  • P.O. Boxes: We cannot ship to P.O. boxes, as they do not support adult signatures.

6. Tracking

As soon as your piece leaves the workshop, you will receive an email with the tracking number. If you do not see it within 24 hours of the shipping notification, check your spam folder, then write to us.

7. Delivery address: your responsibility

Verify your address before confirming your order. We can correct it only as long as the order has not been dispatched. Once delivered to the address you provided, and with a recorded signature, the order is considered complete. Losses resulting from an incorrect address provided by the buyer are not covered by shipping insurance.

8. If something arrives wrong

Inspect the package upon receipt. If the box shows signs of tampering, previous opening, or damage, document it with photos before opening it and write to us within 48 hours of delivery. With these photos, we can open a claim immediately; without them, the process becomes more complicated.

9. Contact

Any questions about your shipment, write to us at Care@rocksrebel.com. We respond on business days.

This shipping policy complements our Terms of Service and our Refund Policy. In case of discrepancy, the terms published in the store policies prevail.